Terms of Use

Last Updated: March 18, 2025

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Introduction and Acceptance

Welcome to SrvdNeat, Australia's premier AI adoption accelerator for SMEs. These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SrvdNeat PTY LTD (ABN: 78 679 533 076) ("SrvdNeat," "we," "our," or "us") governing your access to and use of the SrvdNeat website (www.srvdneat.com), its affiliated platforms including Neat Digital and Neat Portal, and all associated services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, you must not access or use our Services.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Services following the posting of revised Terms constitutes your acceptance of such changes.

Intellectual Architecture and Proprietary Rights

SrvdNeat Ecosystem Intellectual Property

The SrvdNeat ecosystem—encompassing SrvdNeat, Neat Digital, and Neat Portal—represents a sophisticated technological framework built upon proprietary methodologies, algorithms, and implementation architectures. All content, features, and functionality within our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, code, and the design, selection, and arrangement thereof, are owned by SrvdNeat, its licensors, or other content providers.

Our intellectual property includes, but is not limited to:

• The proprietary R.I.S.E. Framework for systematic AI implementation

• Specialized assessment methodologies powering the Neat AI Audit

• Implementation intelligence systems and pattern recognition algorithms

• Educational content and capability development frameworks

• Integration architectures and technical implementation methodologies

This material is protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws. Unauthorized reproduction, modification, distribution, or display of any portion of our Services is strictly prohibited.

Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your legitimate business purposes. This license does not include:

• Modifying, preparing derivative works, distributing, or exploiting any portion of our Services

• Extracting or attempting to extract source code from our software

• Using any data mining, robots, or similar data gathering and extraction methods

• Downloading or copying any account information for the benefit of another party

• Using any meta tags or hidden text utilizing our name or trademarks

Any use of our Services not expressly permitted by these Terms constitutes a breach and may violate copyright, trademark, and other intellectual property laws.

User Conduct and Responsibilities

Acceptable Use

When using our Services, you agree to:

• Comply with all applicable laws and regulations

• Respect the intellectual property rights of SrvdNeat and third parties

• Provide accurate information in all interactions with our Services

• Use the Services for legitimate business purposes aligned with their intended functionality

• Maintain the security of any account credentials provided for Service access

• Notify us immediately of any unauthorized access or security breaches

Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Circumventing, disabling, or interfering with security-related features of the Services

• Attempting to access data or systems not intended for your use

• Utilizing our Services to develop competing products or services

• Impersonating another person or entity or misrepresenting your affiliation

• Engaging in any activity that could disable, overburden, or impair the proper functioning of our Services

• Utilizing any automated system to access our Services beyond what is necessary for legitimate business use

• Reproducing, duplicating, or reverse-engineering any portion of our Services

Service Evolution and Technological Advancement

Continuous Enhancement

SrvdNeat represents a continuously evolving technological ecosystem. We reserve the right to enhance, modify, or discontinue any aspect of our Services at our sole discretion. These modifications may include:

• Implementation methodology refinements based on accumulated intelligence

• User interface enhancements to optimize engagement and clarity

• Functional improvements across assessment, implementation, and educational components

• Technical architecture advancements ensuring optimal performance and security

• Feature additions reflecting emerging technological capabilities

These enhancements represent our commitment to continuous improvement and maintaining technological leadership in AI implementation for Australian SMEs.

Future Capabilities

References to upcoming features, capabilities, or service components represent our current development roadmap. While we strive to implement enhancements according to projected timelines, specific implementations may be subject to modification based on technological evolution, market requirements, or strategic refinement.

Data Governance and Information Management

Data Collection and Utilization

Our data practices are governed by our Privacy Policy, which is incorporated by reference into these Terms. The Privacy Policy outlines how we collect, use, and protect information obtained through your use of our Services. By using our Services, you consent to the data practices described in the Privacy Policy.

Implementation Intelligence

As part of our service delivery, we collect anonymized implementation data that enhances our ability to deliver optimal outcomes across our client ecosystem. This implementation intelligence creates a self-reinforcing framework of continuous improvement that benefits all participants in the SrvdNeat ecosystem while maintaining appropriate confidentiality and data isolation.

User Content

If you provide information, feedback, or content through our Services ("User Content"), you grant SrvdNeat a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content for the purpose of providing and improving our Services.

You represent and warrant that you own or control all rights to the User Content you provide and that its use by SrvdNeat will not infringe upon or violate the rights of any third party.

Service Limitations and Disclaimers

No Guarantees

While we implement sophisticated methodologies designed to deliver measurable business outcomes, we do not guarantee specific results from the use of our Services. Implementation effectiveness depends on multiple variables including organizational readiness, data quality, and appropriate execution of recommended approaches.

As-Is Provision

Our Services are provided on an "as is" and "as available" basis. SrvdNeat makes no warranties, expressed or implied, regarding the operation or availability of the Services or their fitness for a particular purpose.

Third-Party Services and Content

Our Services may integrate with or link to third-party websites, services, or content. SrvdNeat is not responsible for any third-party services or content and does not endorse or assume responsibility for any such third-party services or content.

Limitation of Liability

To the maximum extent permitted by law, SrvdNeat shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Services.

In jurisdictions where limitations on implied warranties or the exclusion or limitation of certain damages are not permitted, these limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless SrvdNeat, its officers, directors, employees, and agents from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

Term and Termination

These Terms shall remain in full force and effect while you use the Services. We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law principles.

Any dispute arising under these Terms shall be resolved exclusively in the courts of Brisbane, Queensland, Australia. You consent to the personal jurisdiction of such courts and waive any claim of forum non conveniens.

Miscellaneous Provisions

Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by SrvdNeat, constitute the entire agreement between you and SrvdNeat concerning your use of the Services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. SrvdNeat's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by SrvdNeat without restriction.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@srvdneat.com

Postal Address:
SrvdNeat PTY LTD
Suite 1592
17 Gould Road
Herston QLD 4006
Brisbane, Australia

These Terms of Use represent the foundation of our relationship with users of the SrvdNeat ecosystem. We invite you to engage with our Services within this framework, participating in the transformation of Australian SME AI adoption through systematic, ethical, and effective implementation methodologies.